Monarch Leash | KiiOui

HOW MUCH DOES IT COST TO SHIP MY ORDER?

We offer free standard shipping on all U.S. domestic orders over $15! Please allow 24 hours to process and an estimated 3 – 4 business days for your order to arrive once shipped.

We also ship worldwide to most countries:

Canada

Flat rate shipping of $15 USD or Free Shipping if your order total is $125+ CDN.

Processing Time: 1-2 Business Days

Shipping/Transit Time: 11-20 Business Days

Australia, Croatia, Czech Repbulic, Denmark, Germany, Iceland, Italy, Ireland, Netherlands, Norway, Poland, Singapore, Slovakia, Spain, Sweden, Switzerland, United Kingdom

Flat rate shipping of $20 USD or Free Shipping if your order total is $150+ USD.

Processing Time: 1-2 Business Days

Shipping/Transit Time: 14-21 Business Days

All Other Countries

Shipping cost depends on your exact location and is calculated at checkout. Due to COVID, the estimation for package arrival to an international country varies. Faster shipping options are available on the checkout page for an additional cost.

WHAT HAPPENS IF MY ORDER GETS STUCK OR LOST IN THE MAIL?

All of our orders are sent with insured shipping and handling. If an order gets stuck at customs, sent back or even lost during the delivery process, we apologize! The postal service is out of our control. However, in cases like this, because the packages are insured, we will send you a new package with quicker shipping and full tracking, if possible. Please see our refund and return policy for when these might be applicable to shipping situations.

HOW CAN I CHANGE MY SHIPPING ADDRESS?

If you contact us within a few hours after placing your order we will do out best to change your address, if your order has not been processed. Unfortunately once your order is processed, we cannot change your address. Please email us at support@kiioui.com with your order number if you believe your package won’t arrive to you.

WILL I BE CHARGED FOR CUSTOMS AND TAXES?

The prices displayed on our site are tax-free in USD, which means you may be liable to pay for duties and taxes once you receive your order. Import taxes, duties and related customs fees may be charged once your order arrives to its final destination, which are determined by your local customs office. Payment of these charges and taxes are your responsibility and will not be covered by us. We are not responsible for delays caused by the customs department in your country. For further details of charges, please contact your local customs office.

HOW CAN I CANCEL MY ORDER?

Unfortunately once your order is processed it cannot be cancelled as it’s already on its way to being shipped. Nevertheless, if you email us within 12 hours after you place your order to support@kiioui.com, there is a slight chance we can cancel it in time! If your order is processed and on its way to you and you would like to return it, please see our Return Policy.

WHY IS MY ORDER BEING SHIPPED IN DIFFERENT PACKAGES?

If you have a multi-item order, each item may be shipped from a different international warehouse, depending on which one has them available the fastest. Alternatively, if an item is popular and on a bit of a back order, we might ship your items at different times, in different packages, to prevent holding up your order and to get it to you as fast as possible!

*Retail items that are free of charge, are subject to shipping fees. Online gift cards are not considered retail items so you will not incur a shipping fee upon purchase. You may not use gift cards for shipping fees for items listed as free of charge.